Privacy Policy
Welcome to Bathtubwale! We are dedicated to offering premium bathtubs, Jacuzzi systems, and related accessories to enhance your bathing experience. Below are our policies to ensure a transparent and hassle-free experience for all our valued customers.
1. General Policy
Bathtubwale ensures high-quality products and exceptional customer service across all offerings.
All transactions and services are carried out in compliance with industry standards and applicable laws.
2. Product Warranty Policy
Our bathtubs and accessories come with a standard manufacturer’s warranty, details of which are provided with each product.
Warranty covers manufacturing defects and does not include damages caused by misuse, improper installation, or natural wear and tear.
Claims must include proof of purchase and may require product inspection.
3. Return and Refund Policy
Products can be returned within 2 days of delivery, provided they are unused, undamaged, and in their original packaging.
Custom-designed or made-to-order products are non-returnable and non-refundable.
Refunds will be processed after the product has been inspected, and shipping costs may be deducted unless the return is due to a defect or error on our part.
4. Shipping and Delivery Policy
We provide nationwide shipping across India for all our products.
Shipping timelines vary by location and product availability.
Customers will receive tracking information once the product is dispatched. Delays, if any, will be communicated promptly.
Any shipping damages must be reported within [48 hours] of delivery.
5. Installation and Repair Policy
We offer professional installation services for our products. Service availability may vary by location.
Repair services are available for our bathtubs and Jacuzzi systems, performed by trained technicians.
Service warranties, where applicable, will be explained during the service appointment.
6. Privacy Policy
Bathtubwale is committed to protecting your privacy. Personal information collected during transactions will be used solely for order processing, customer support, and service improvements.
We do not share your personal information with third parties without your consent.
7. Customer Support Policy
For queries, complaints, or service requests, you can reach our customer support team via email at [support@bathtubwale.in] or call us at [Phone Number].
Our support team is available during business hours and aims to respond promptly to all inquiries.
8. Payment Policy
We accept a variety of payment methods, including online transfers, credit/debit cards, and cash on delivery (where available).
All payments must be completed at the time of purchase unless specific terms have been agreed upon.
9. Policy Updates
Bathtubwale reserves the right to amend these policies at any time. Updates will be reflected on this page, and customers are encouraged to review our policies periodically.
Thank you for choosing Bathtubwale. We look forward to serving you with the best bathtubs and bathroom solutions in India!